Refund policy

Returns & Refunds Policy

We put a lot of work into making products we're genuinely proud of. If something isn't right with your order, Just get in touch, and we'll sort it out.

This policy covers purchases made through koningandritter.com. For orders placed through Amazon, Amazon's own returns process applies, you can start a return directly from your Amazon account.

1. Your Rights

Customers in the UK and EU have the following legal protections:

UK Customers

Under the Consumer Rights Act 2015, you are entitled to a refund, repair, or replacement if goods are faulty, not as described, or unfit for purpose.

Under the Consumer Contracts Regulations 2013, you have 14 days from delivery to cancel an online order for any reason, and a further 14 days to send the goods back.

EU Customers

Under the EU Consumer Rights Directive, you have a 14-day cooling-off period for online purchases, starting the day your order arrives.

EU law provides a minimum 2-year guarantee against goods that don't conform to the contract.

Nothing in this policy takes away or limits your legal rights.

2. Our Returns Policy

Return window	30 days from delivery if you have changed your mind. 90 days for anything that is faulty or not what you ordered.
Condition	Unopened and in original packaging for change-of-mind returns. Faulty or incorrect items can be returned whether opened or not.
Proof of purchase	Your order confirmation email or order number.
Refund method	Back to your original payment method within 5-10 working days of us receiving the return.
Return postage	We cover it if the item is faulty, damaged, or incorrect. For change-of-mind returns, postage is at the customer's cost.

3. How to Return an Item

Email returns@koningandritter.com with your order number, which item(s) you are returning, and why.

We will get back to you within 2 working days with a return reference number and the address to send it to.

Pack the item securely and write the return reference clearly on the outside of the parcel.

Once we receive it and check it over, we will process your refund or send a replacement within 5 working days.

Returns: returns@koningandritter.com

Please contact us before sending anything back. We cannot process returns that arrive without a reference number.

4. Faulty, Damaged, or Wrong Items

If your order arrives damaged, has a defect, or is not what you ordered, contact us within 90 days of delivery. We will offer one of the following at no cost to you:

A full refund to your original payment method

A free replacement sent out straight away

Store credit, if you would prefer

A photo of the problem helps us deal with it faster and feeds back into our quality checks.

5. Product Recalls

Every batch we produce is traceable from manufacture through to delivery. In the unlikely event of a recall:

We will email all affected customers as soon as possible.

Affected customers will receive a full refund or replacement, with free return postage arranged.

Batch numbers are printed on all packaging — please keep your packaging until the product is finished.

6. Subscriptions

If you are on a subscription through our website:

You can pause or cancel any time before your next order is processed. No fees, no questions.

If an order has already been dispatched, our standard returns policy applies.

Manage your subscription by logging into your account at koningandritter.com or emailing support@koningandritter.com.

7. Amazon Orders

Orders fulfilled through Amazon (amazon.co.uk, amazon.de, amazon.fr, amazon.it, amazon.es) are returned through Amazon. Go to Your Orders in your Amazon account to start the process.

If you run into a problem Amazon cannot resolve, email us at support@koningandritter.com, and we will do what we can to help.